TARION HOME WARRANTY FAQ
Most Frequent Questions And Answers About Your New Home’s Tarion Warranty
WHERE CAN I GET MORE INFORMATION ON MY NEW HOME WARRANTY?
All of our new homes come standard with the protection and assurance of a Tarion new home warranty. Please visit the following link for more information.
HOW LONG DO I HAVE TO REPORT DEFICIENCIES TO TARION?
To find out how long you have to report deficiencies to Tarion click here.
HOW LONG WILL IT TAKE TO REPAIR REPORTED DEFICIENCIES?
To find out how long it will take to repair reported deficiencies click here.
WHAT CONSTITUTES AN EMERGENCY/NON-EMERGENCY SITUATION?
To find out what constitutes an emergency/non emergency situation click here.
WHAT IS COVERED UNDER MY NEW HOME WARRANTY?
To find out what is covered under your new home warrant click here.
HOW CAN I SUBMIT MY WARRANTY ITEMS?
To submit warrant items click here.
HOW DO I OBTAIN A COPY OF THE TARION NEW HOME OWNER INFORMATION PACKAGE?
To obtain a copy of the Tarion New home owner Information Package click here.
CUSTOMER INSIGHT PORTAL FAQ
Most Frequent Questions And Answers About Your New Home’s Customer Insight Portal
WHAT IS THE CUSTOMER INSIGHT PORTAL?
The customer insight portal offers our clients a convenient online application where you can find a digital copy of your home survey, appliance & mechanical system manuals, specs for some items of your new home, recommended home maintenance tips, Tarion home warranty & contact information
WHY CANT I FIND INFORMATION FOR SOME MATERIALS IN MY HOME?
The application only allows up to 20 items per home, we try to include the most important items.
WHERE CAN I FIND WARRANTY INFORMATION FOR MY APPLIANCES AND MECHANICAL SYSTEMS
You can find warranty info for your appliances and mechanical systems by logging in to your Home Information Package account here, homeinformationpackages.com
WHAT IS THE FEE ASSOCIATED WITH ONLINE PORTAL?
The first 3 years fees are covered by Urbinco, following that should you want to keep using the portal or have access to it, a $12.99 per year fee is assumed by the new home owner.
HOW DO I NAVIGATE CUSTOMER INSIGHT PORTAL?
In addition to the training demo at your pdi inspection, alternatively once logged on to your portal, there is help button at bottom of menu that will navigate you through the application
I DID NOT GET MY REGISTRATION EMAIL…
Please email firstname.lastname@example.org
HOW DO I KNOW WHEN TO MAINTENANCE MY NEW PRODUCTS?
See maintenance tab of left menu bar for all recommended maintenance tips for your home and appliances.
WHAT IS THE WARRANTY PERIOD FOR MY APPLIANCES AND MECHANICAL SYSTEMS?
Please see manufacturers manuals, located under my home link, navigate to the room that the appliance is installed and follow links for information
WHO DO I CALL IF ONE OF MY APPLIANCES BREAK?
Please contact manufacturer direct to set up warranty service, any unauthorized repairs may void the manufacturer original warranty.
WHAT HAPPENS IF MY FURNACE OR A/C STOP WORKING?
Please contact Urbinco head office, or email email@example.com
STILL HAVE QUESTIONS?
If you were not able to find the answer to your question, please contact us at firstname.lastname@example.org